Privacy Policy

Last Updated: September 2026

1. Introduction to This Privacy Policy

Smithpick is an online brand website focused on home and lifestyle products. The website is operated and managed by USEEMALL LTD, and Smithpick is a brand and online website operated by USEEMALL LTD. USEEMALL LTD is responsible for the daily operation and management of the website, including product information presentation, order processing, shipping arrangements, website maintenance, and other matters related to website services.

This Privacy Policy explains how we collect, use, store, protect, and process information relating to you when you visit, browse, or use www.smithpick.com, or perform related activities on the website. We value the privacy and security of personal information and aim to explain clearly how information may be handled and for what purposes.

By accessing or using the Smithpick website, you acknowledge that you have read and understood the contents of this Privacy Policy. If you do not agree with the relevant provisions of this policy, please carefully consider whether to continue using the website.

2. Information We May Collect

To provide normal website browsing, order processing, product delivery, and related services, Smithpick may collect necessary information depending on how you use the website.

Information that you voluntarily provide may include your name, email address, telephone number, shipping address, billing-related information, order information, and other information you voluntarily submit when communicating with us.

For example, when you place an order, we may need to use your name, contact details, and complete shipping address to confirm the order and arrange delivery. If you contact us by email, the content of your email sent to customer@smithpick.com, together with any relevant information contained in the email, may also be used to process your question or request.

We will not request unnecessary personal information for purposes unrelated to the services provided through the website.

3. Order and Transaction Information

When you place an order through the Smithpick website, we may record information related to the order, such as the order number, purchased products, order amount, order date and time, shipping information, and order status.

This information is primarily used to confirm and process orders, arrange product dispatch, track order status, handle delivery issues, process necessary after-sales matters, and maintain accurate transaction records.

Certain payment information involved in the payment process may be processed by the relevant payment service provider in accordance with its own privacy policy and security standards. Smithpick may receive information necessary for order processing according to business requirements, but will not collect or use payment information unrelated to website services in an unreasonable manner.

4. Use of Contact Information

If you contact Smithpick by email, we may use the name, email address, and content of your communication to identify and process your request.

For example, you may contact us at customer@smithpick.com regarding orders, product information, shipping status, returns, or other matters relating to the website.

We may retain necessary communication records in order to understand previous requests, handle follow-up matters, verify relevant information, and improve website services. We will not use communication content for purposes unrelated to the original service purpose unless required by applicable law or expressly authorized by you.

5. Website Browsing Information

When you visit the Smithpick website, the website system may automatically record certain technical information. This information may include your IP address, browser type, device type, operating system, access time, pages viewed, referring page, and certain technical logs.

This information is primarily used to maintain normal website operation, analyze website traffic, identify technical issues, improve website functions, and enhance website security.

Website access information is generally used for technical and statistical purposes and may not necessarily directly identify your actual identity.

6. Cookies and Similar Technologies

The Smithpick website may use Cookies or similar technologies to help the website remember necessary information, maintain normal website functions, understand how pages are used, and improve the overall browsing experience.

Cookies are small data files stored on a user's device by a website. They may help the website recognize basic browser status, such as maintaining a normal shopping process or remembering certain necessary website settings.

Some Cookies may expire after you close your browser, while others may remain for a certain period. Different types of Cookies may have different purposes and retention periods.

If supported by your browser, you may manage or restrict Cookies through your browser settings. However, disabling certain necessary Cookies may prevent some website functions from operating properly.

7. How We Use Collected Information

Smithpick may use collected information for the following reasonable purposes:

Processing and confirming your orders;
Arranging product delivery;
Providing order status and related information;
Processing returns, exchanges, or other after-sales matters;
Responding to emails and related requests you submit;
Maintaining normal website operation;
Identifying and addressing technical website issues;
Preventing unauthorized access, fraud, or other improper activities;
Analyzing website usage and improving website functions;
Maintaining necessary business and transaction records;
Complying with applicable legal and regulatory obligations.

We use information according to actual business needs and seek to limit the use of information to a reasonable and necessary scope.

8. Scope of Information Use

Smithpick will not arbitrarily use personal information for purposes unrelated to normal website operations.

If we need to use certain information for a new purpose that is materially different from the original purpose, we will take appropriate measures and provide necessary information where required by applicable law.

We will also take reasonable measures, based on actual circumstances, to reduce unnecessary collection and use of information.

9. Information Sharing

To operate the website and provide related services, Smithpick may, when necessary, share limited information with service providers responsible for specific business functions.

For example, in order to complete product delivery, we may need to provide necessary recipient information to relevant logistics or transportation service providers. To support the technical operation of the website, we may also use infrastructure or technical services provided by technology service providers.

Such service providers may only process relevant information to the extent necessary to perform their respective business responsibilities and should implement reasonable information protection measures in accordance with applicable requirements.

Unless required by applicable law, necessary for the performance of services, or supported by another lawful basis, we will not arbitrarily sell, rent, or disclose your personal information in an unreasonable manner.

10. Information Related to International Shipping

Smithpick provides a global shipping service. Because orders may be delivered to different countries or regions, certain necessary order and recipient information may need to be provided to transportation service providers or other relevant service providers involved in the delivery process.

Such information may include the recipient's name, shipping address, telephone number, order number, and other information necessary to complete delivery.

Global shipping may involve different transportation procedures, customs processes, and local delivery arrangements. We will process only the necessary information required to complete the relevant order and service.

11. Information Retention

Smithpick will retain relevant information according to actual business needs.

Order, transaction, communication, and other business records may be retained for a certain period to manage orders, handle after-sales matters, resolve disputes, maintain business records, and comply with applicable legal and regulatory obligations.

When information no longer has a reasonable business or legal retention purpose, we may delete, anonymize, or otherwise appropriately process the information according to the circumstances.

The retention period may vary depending on the type of information and will be determined based on its purpose, nature, and applicable legal requirements.

12. Information Security

USEEMALL LTD values the security of the website and user information and takes reasonable technical and administrative measures to protect personal information.

These measures may include access permission management, data transmission protection, system security maintenance, technical monitoring, and necessary internal management procedures.

Although we make reasonable efforts to protect information, the internet environment cannot guarantee absolute security. Any information transmitted over the internet may involve a certain degree of technical risk. Therefore, we cannot guarantee that information will be completely protected against unauthorized access or other unforeseen security incidents in all circumstances.

If a significant incident occurs that may affect the security of personal information, we will take reasonable response measures in accordance with applicable laws.

13. Third-Party Websites

The Smithpick website may contain links to third-party websites or external services.

When you visit a third-party website, that website may collect and use information according to its own privacy policy. The privacy practices of third-party websites are not controlled by Smithpick.

Therefore, before providing personal information to a third-party website, we recommend that you review the relevant third party's privacy policy and data processing information.

Smithpick does not control and is not responsible for the privacy practices, content, security measures, or data processing methods of independent third-party websites.

14. Information Relating to Minors

Smithpick's website content and services are primarily intended for adults who are legally able to conduct online purchases and related transactions.

We do not intentionally request personal information from minors beyond what is necessary for normal website services. If we become aware that information has been provided by a minor without appropriate authorization, we may take reasonable measures to address the information in accordance with applicable law.

If you believe that a minor may have provided inappropriate personal information to the website, you may contact us at customer@smithpick.com.

15. Accuracy of Personal Information

To ensure that orders can be processed and delivered properly, you should provide information that is truthful, accurate, and complete whenever possible.

If your name, email address, telephone number, or shipping address changes and the information is still associated with an order being processed, you should contact us promptly so that we can, where possible, assist before the order reaches a stage where changes can no longer be made.

Delivery problems, failed communications, or order processing delays resulting from information that you voluntarily provided incorrectly, incompletely, or that is outdated may need to be handled according to the specific circumstances.

16. Your Information Rights

Depending on the laws applicable in your location, you may have certain rights regarding your personal information, such as the right to understand how relevant information is processed, request access to personal information, request correction of inaccurate information, or request deletion of certain information where permitted by law.

The specific rights available to you may vary depending on the laws and regulations of your country or region.

If you wish to inquire about matters relating to your personal information, you may submit a request to customer@smithpick.com. To protect information security, we may need to verify the identity of the requester before processing certain requests.

Where permitted or required by law, certain information may need to be retained, such as information necessary to comply with legal obligations, maintain transaction records, resolve disputes, or protect legitimate rights and interests.

17. Updates to This Privacy Policy

Smithpick may update this Privacy Policy from time to time based on changes in website operations, business practices, technological developments, or applicable laws and regulations.

When material changes are made to this Privacy Policy, we may update the relevant page on the website and, where appropriate, indicate the date of the update.

We recommend that you review this page periodically to understand the current methods by which information is processed.

If you continue to access or use the Smithpick website after an update to this Privacy Policy, this may constitute acknowledgment of the updated policy to the extent permitted by applicable law.

18. Company and Brand Information

The Smithpick website is operated and managed by USEEMALL LTD. The relationship between Smithpick and USEEMALL LTD is that Smithpick is the brand and website operated and managed by USEEMALL LTD.

The company address of USEEMALL LTD is:

Conyngham Road, Manchester, England

This address is provided for company and operational information purposes and is not a return address. If you need to return a product, please do not send it directly to the address above. Instead, follow the return instructions provided by Smithpick for the specific order.

For matters relating to the website, orders, shipping, privacy, or other relevant issues, you may contact us through the email address provided by Smithpick.

19. Contact Us

If you have any questions regarding this Privacy Policy, the processing of personal information, order information, website use, or other privacy-related matters, you may contact Smithpick using the email address below.

After receiving your request, we will review and process it reasonably according to the nature of the request and applicable requirements.

Brand Name: Smithpick
Website: www.smithpick.com
Operated by: USEEMALL LTD
Company Address: Conyngham Road, Manchester, England
Email: customer@smithpick.com

Privacy Contact Email: customer@smithpick.com