Service Policy

1. Company and Brand Relationship

Smithpick is an independent home and lifestyle brand website operated and managed by USEEMALL LTD. USEEMALL LTD is responsible for the daily operation and management of the Smithpick website, including product presentation, order processing, website content management, shipping arrangements, and related service matters.

Smithpick focuses on providing home and lifestyle products through an online shopping platform, with the aim of making everyday home environments more practical, comfortable, and visually appealing. The relationship between Smithpick and USEEMALL LTD is that Smithpick is the brand and website operated and managed by USEEMALL LTD.

The company responsible for operating the website is USEEMALL LTD, with its company address at Conyngham Road, Manchester, England. This address is used for company and operational purposes and is not a return address. Customers should not send returned products to this address unless separate return instructions are provided.

2. Products and Services

Smithpick provides home and lifestyle products through its website. Product information, descriptions, images, specifications, prices, availability, and related details are displayed on the corresponding product pages.

We make reasonable efforts to ensure that product information is accurate, clear, and up to date. However, slight differences may occur between the actual product and the images or descriptions displayed online due to lighting, screen settings, photography conditions, production batches, or other objective factors.

The services provided by Smithpick primarily include website browsing, product information presentation, online order processing, payment processing, order fulfillment, global shipping arrangements, and related after-sales service.

3. Product Information

Customers are encouraged to carefully review the product information before placing an order. Product descriptions are intended to provide general information and help customers understand the relevant product.

While Smithpick attempts to maintain accurate product information, we do not guarantee that every description, image, measurement, specification, or other item of information will always be completely free from typographical errors, technical errors, or updates that have not yet been reflected on the website.

If a product is temporarily unavailable, discontinued, or subject to changes in availability, Smithpick may update the relevant product page or take other reasonable measures.

4. Website Use

By accessing or using the Smithpick website, you agree to use the website in a lawful and reasonable manner and to comply with these Service Policy terms.

You must not use the website for any unlawful purpose, fraudulent activity, unauthorized commercial activity, interference with website operation, or activity that could negatively affect the website, its systems, products, services, or other users.

You should not attempt to gain unauthorized access to any part of the website, server, database, account, or other technical system associated with Smithpick.

Smithpick reserves the right to restrict or suspend access to the website when necessary to protect website security, maintain normal operation, or address suspected misuse.

5. Order Information

When placing an order, customers are responsible for providing accurate and complete information, including name, shipping address, email address, telephone number, and other information required for order processing and delivery.

An order may not be processed correctly if the information provided is incomplete, inaccurate, or outdated. If you discover an error in your order information, please contact customer@smithpick.com as soon as possible.

Smithpick will make reasonable efforts to assist with order information changes before an order enters the fulfillment or shipping process. However, once an order has been processed or dispatched, certain changes may no longer be possible.

6. Pricing and Payment

All prices displayed on the Smithpick website are stated in USD, unless otherwise clearly indicated.

Customers are responsible for reviewing the applicable product price and order information before completing a purchase.

Smithpick may correct obvious pricing, description, availability, or technical errors when necessary. If an obvious error affects an order that has already been submitted, Smithpick may contact the customer regarding the situation and provide appropriate handling according to the circumstances.

Payment must be completed through the payment methods made available during checkout. Customers should ensure that the payment information they provide is accurate and authorized for use.

7. Order Changes and Cancellation

Customers should carefully review their order details before completing the purchase.

If an order needs to be changed or cancelled, customers should contact customer@smithpick.com as soon as possible. Smithpick will make reasonable efforts to process the request when the order has not yet entered fulfillment or shipping.

Once an order has been prepared, dispatched, or otherwise entered an irreversible processing stage, cancellation or modification may not be possible. In such circumstances, the customer may need to follow the applicable return or other after-sales procedure.

8. Global Shipping Service

Smithpick provides a global shipping service and may arrange delivery to eligible destinations according to the shipping information available during checkout.

The standard order handling time is generally 1–3 business days after an order is successfully confirmed. After dispatch, the typical international transit time is approximately 7–20 business days. Actual delivery time may vary depending on destination, carrier arrangements, customs processing, weather, holidays, transportation conditions, or other circumstances beyond reasonable control.

Smithpick currently provides the following shipping methods:

Standard Shipping:
For orders with a total value of $0–$65.99 USD, the standard shipping fee is $8 USD.

Free Shipping:
For orders with a total value of $66 USD or more, shipping is provided at $0 USD.

Customers should carefully check the shipping address before completing an order. If an address is incorrect, incomplete, or cannot be recognized by the carrier, delivery may be delayed or affected.

The company address of USEEMALL LTD at Conyngham Road, Manchester, England is an operational and company address only and is not a return address. Customers must not send packages to this address for returns unless Smithpick has specifically provided separate return instructions.

9. Delivery and Receipt of Products

After an order has been dispatched, customers should monitor the delivery information associated with the shipment where applicable.

Delivery time estimates are provided for general reference and are not an absolute guarantee of a specific delivery date. International shipments may be affected by customs procedures, carrier schedules, local transportation conditions, severe weather, public holidays, or other unexpected events.

If a package appears to be delayed, damaged, incorrectly delivered, or otherwise affected during transportation, please contact customer@smithpick.com with the relevant order information so that the situation can be reviewed.

Customers should also ensure that someone is available to receive the package where necessary and should check the condition of the package and products after delivery.

10. Product Use

Customers are responsible for using products in a reasonable manner and in accordance with the applicable product information and instructions.

Products should not be intentionally modified, damaged, misused, disassembled, or used for purposes that are clearly inconsistent with their intended function.

If a product includes specific instructions, warnings, usage recommendations, or maintenance information, customers should review and follow those instructions before use.

Smithpick is not responsible for issues caused by improper use, unauthorized modification, intentional damage, unreasonable handling, or use that is inconsistent with the product's intended purpose.

11. Product Safety and Reasonable Use

Customers should inspect products after receiving them and before regular use. If a product appears to be damaged, defective, or otherwise unsuitable for normal use, customers should stop using it and contact customer@smithpick.com promptly.

Where a product requires particular care, placement, cleaning, maintenance, or handling, customers should follow the relevant instructions and use appropriate care.

Smithpick expects customers to use products in a normal and reasonable manner. Any use that creates unnecessary risk of damage to the product, surrounding property, or other persons should be avoided.

12. Returns and Exchanges

Smithpick aims to provide reasonable after-sales procedures for eligible orders.

Depending on the circumstances, a return or exchange may be considered where a product has a quality issue, the wrong product was received, the product was damaged during transportation, or another reasonable circumstance applies.

Customers should contact customer@smithpick.com before sending any product back. The return process may require order information, product details, photographs, or other relevant information so that the matter can be reviewed.

Returned products should generally remain in a condition reasonably close to their original condition and should not have been improperly used, washed, modified, disassembled, or intentionally damaged.

Customers should not send products to the company address of USEEMALL LTD, Conyngham Road, Manchester, England, because this address is not a return address. Return instructions, including any applicable return destination, will be provided separately when a return is approved.

The general return process may include submitting a request, reviewing the request, receiving return instructions, sending the product to the designated location, product inspection, and then applicable refund or other handling.

13. Intellectual Property

Unless otherwise indicated, the content of the Smithpick website, including text, graphics, images, logos, page designs, product descriptions, website structure, and other materials, is protected by applicable intellectual property laws.

Customers may access and use website content for normal personal shopping and browsing purposes. Website content should not be copied, reproduced, republished, distributed, modified, commercially exploited, or otherwise used without appropriate authorization.

The Smithpick name, related branding, website content, and associated materials should not be used in a way that may create confusion regarding ownership, affiliation, authorization, or commercial relationship.

14. Prohibited Activities

Users must not use the Smithpick website to engage in unlawful, fraudulent, abusive, deceptive, or otherwise unauthorized activities.

Prohibited activities may include attempting to interfere with website operation, introducing harmful code, obtaining unauthorized access to systems or data, using automated methods in a manner that disrupts the website, submitting false information, abusing ordering functions, or engaging in conduct that could harm Smithpick or other users.

If Smithpick reasonably believes that website functions or services are being misused, appropriate restrictions may be applied to protect the website and maintain normal operations.

15. Third-Party Information and External Links

The Smithpick website may contain information or links relating to third-party services, websites, carriers, payment providers, or other external resources.

Such third-party services may operate independently from Smithpick and may have their own terms, policies, and operating procedures.

Smithpick does not control all external websites or third-party services and therefore cannot guarantee the accuracy, availability, security, or continued operation of every external resource.

Customers should review the relevant third-party terms and policies before using an external service when appropriate.

16. Website Content and Updates

Smithpick may update, modify, remove, or replace website content when necessary.

Such changes may include product information, availability, descriptions, pricing information, service procedures, shipping information, technical functions, or other website content.

Updates may be made to reflect operational changes, product changes, technical requirements, legal requirements, or other reasonable business needs.

Continued use of the website after applicable updates may constitute acceptance of the updated terms to the extent permitted by applicable law.

17. Service Availability

Smithpick makes reasonable efforts to maintain the normal availability and functionality of the website. However, uninterrupted access cannot always be guaranteed.

Website access may occasionally be affected by maintenance, technical problems, system upgrades, network failures, security incidents, carrier issues, or other circumstances beyond reasonable control.

Where necessary, Smithpick may temporarily suspend or restrict certain website functions in order to perform maintenance, address technical problems, protect security, or improve services.

18. Changes to This Service Policy

Smithpick may update this Service Policy from time to time to reflect changes in website operations, products, services, shipping arrangements, legal requirements, or other relevant circumstances.

When this policy is updated, the revised version may be published on the website with an updated effective date where appropriate.

Customers are encouraged to review this page periodically so that they can understand the current terms applicable to their use of the Smithpick website.

19. Liability

Smithpick makes reasonable efforts to provide accurate product information, reliable website functions, and appropriate order and shipping services.

However, to the extent permitted by applicable law, Smithpick does not guarantee that the website will always operate without interruption, that all website content will always be completely error-free, or that every delivery will occur within a specific estimated time.

Smithpick will not be responsible for delays, interruptions, or losses caused by circumstances beyond reasonable control, including transportation disruptions, customs procedures, severe weather, natural events, public holidays, carrier issues, network failures, or other external circumstances.

Nothing in this Service Policy is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

20. Contact and Service Information

For questions relating to products, orders, shipping, returns, website use, or other service matters, customers may contact the Smithpick service team by email at customer@smithpick.com.

When contacting Smithpick, customers should provide relevant information such as the order number, product information, and a clear description of the issue where applicable. This can help the matter be reviewed more efficiently.

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK

Company Name: USEEMALL LTD

Company Address: Conyngham Road, Manchester, England（This is not a returning address）