Warranty & Technical Support

At Smithpick, we are committed to delivering innovative technology and ensuring you have a wonderful experience with your smart nail printer. We stand behind the quality of our products and are here to support you every step of the way.

1. Product Warranty Coverage

All of our smart nail printers come with a 1-Year Limited Warranty starting from the date of delivery.

  • What is Covered: This warranty covers manufacturing defects in materials and workmanship under normal, intended use. If your device fails due to a hardware or internal defect within the warranty period, we will repair or replace the unit.
  • What is NOT Covered:

    • Normal wear and tear, cosmetic scratches, or external damage caused by misuse.
    • Damage resulting from unauthorized modifications, dismantling, improper power supply, or water damage.
    • Consumable parts (such as ink cartridges), unless they arrive damaged or defective upon delivery.

2. How to Claim Warranty Service

If you encounter a hardware issue covered by our warranty, please follow these steps:

  1. Send an email to our support team at customer@smithpick.com with your order number, a brief description of the issue, and a short video or photos showing the problem.
  2. Our technical team will review your case within 24–48 hours to determine if the product qualifies for a replacement or repair.

3. Technical Support & Troubleshooting

Having trouble connecting your device or setting up your app? Before requesting a return or warranty repair, try these quick troubleshooting steps:

  • App Connection: Ensure your mobile phone's Bluetooth and Wi-Fi are enabled and that you are using the latest version of the official app.
  • Printer Calibration: Follow the instructions in your user manual to perform a routine calibration if the print alignment is off.
  • Ink Maintenance: If print lines appear faint or broken, check the ink cartridge status and gently clean the print nozzle as recommended in the manual.

4. Need Further Assistance?

Our tech support team is always ready to help you get the most out of your smart nail printer.