Shipping Policy

Shipping Policy

Welcome to Smithpick.

Smithpick is a home and living brand website operated and managed by USEEMALL LTD. As an independent brand operated by USEEMALL LTD, Smithpick is committed to providing home products suitable for everyday living spaces and offering customers a clear and consistent shopping experience through straightforward order processing and global shipping arrangements.

This Shipping Policy applies to applicable orders placed and completed through www.smithpick.com. It is intended to help customers understand order processing, handling time, shipping time, shipping methods, and applicable shipping charges.

1. Global Shipping Service

Smithpick provides shipping services worldwide. We arrange the applicable shipping process according to the delivery information provided with each order and select an appropriate shipping arrangement based on the destination, package details, and actual transportation conditions.

Because geographic locations, shipping routes, local logistics conditions, and customs procedures may vary between countries and regions, actual delivery times may differ. Therefore, the shipping times stated below are estimated timeframes under normal circumstances and do not represent guaranteed delivery dates.

Before placing an order, customers should ensure that the delivery information provided is accurate and complete, including the recipient’s name, full delivery address, and other necessary delivery information. Accurate address information helps ensure a smoother shipping process.

2. Order Processing and Handling Time

After an order has been successfully submitted, Smithpick will process the order according to the information provided.

Under normal circumstances, we will complete order processing and arrange shipment within 1–3 business days after the order has been confirmed. The order processing period is primarily used to verify order information, prepare the products, complete necessary packaging, and carry out other procedures required before shipment.

Once the order has been handed over for transportation, the shipping period begins. Where applicable, relevant shipping information may be provided through order-related information or email after the order has been shipped.

Please note that order processing time and shipping time are two separate stages. The shipping period begins only after the order has been processed and dispatched.

In special circumstances, such as the need to further verify order information, additional product preparation time, holidays, extreme weather, changes to shipping routes, or other unforeseen circumstances, the handling time may be extended.

If you have questions regarding your order status, you may contact Smithpick at customer@smithpick.com and provide the relevant order information so that we can review the specific situation.

3. Shipping Time

After an order has been dispatched, global shipping generally takes approximately 7–20 business days.

The shipping time is an estimated timeframe under normal circumstances. Actual delivery times may be affected by factors including:

  • The destination country or region;

  • Distance to the destination and local transportation conditions;

  • International shipping routes;

  • Local delivery networks;

  • Customs or other relevant inspection procedures;

  • Weather, natural disasters, and other unforeseen events;

  • Holidays and local public holidays;

  • Other circumstances beyond the normal control of the shipping provider.

Therefore, estimated shipping times should not be considered a guaranteed delivery commitment.

If a package has not arrived after the normal estimated shipping period, customers are encouraged to contact Smithpick through the official email address customer@smithpick.com and provide the order and delivery information so that we can further review the shipping status.

4. Shipping Methods

To keep our shipping rules simple and clear, Smithpick currently offers only the following two shipping methods:

1. Standard Shipping

Standard Shipping applies to orders that meet the applicable order-value requirements.

The Standard Shipping fee is:

Order amount of $0–$65.99: $8 shipping fee.

In other words, when the product value of an order is below $66, an $8 Standard Shipping fee will apply.

Standard Shipping is available for eligible destinations worldwide, and the shipping time will generally follow the normal global shipping timeframe.

2. Free Shipping

When the product value of an order reaches or exceeds $66, the order qualifies for Free Shipping.

The Free Shipping rule is:

Order amount of $66 or more: $0 shipping fee.

In other words, when the product value of an order reaches $66 or above, no additional Standard Shipping fee will be charged.

All shipping thresholds and charges above are calculated in United States Dollars (USD).

5. Shipping Fee Calculation

Smithpick calculates shipping fees based on the product value of the order.

The applicable rules are as follows:

Order Product Value Shipping Method Shipping Fee
$0–$65.99 Standard Shipping $8
$66 or more Free Shipping $0

For example, if the product value of an order is $45, Standard Shipping applies and the shipping fee is $8.

If the product value is $65.99, the order has not yet reached $66, so Standard Shipping still applies and the shipping fee is $8.

If the product value is $66, the order has reached the Free Shipping threshold and the shipping fee is $0.

If the product value exceeds $66, Free Shipping also applies.

All amounts stated above are calculated in United States Dollars.

6. Delivery Address

Please carefully review your delivery information when placing an order.

The delivery address should contain complete information that can be used for normal delivery. If an incomplete, incorrect, or unrecognizable address provided by the customer causes a delivery delay, return, or other shipping issue, this may affect the normal delivery of the order.

If you need to modify the delivery information after placing an order, please contact Smithpick as soon as possible at customer@smithpick.com and provide the relevant order information.

Once an order has entered the shipping process, the delivery address may no longer be changeable. Therefore, if you notice an error in your delivery address, please contact us as soon as possible.

7. International Shipping and Local Delivery

As Smithpick provides global shipping services, shipping conditions may vary between destinations.

During international transportation, a package may pass through multiple shipping stages. After arriving in the destination region, the final stage of delivery may be completed through the local delivery network.

Customers should ensure that the delivery address provided can receive international packages normally and should be aware of any applicable requirements in the destination region.

Shipping times may vary according to actual transportation conditions at the destination, so customers should refer to the actual shipping status of their order when tracking delivery progress.

8. Customs and Special Shipping Circumstances

For international orders, certain destinations may involve customs inspections, import procedures, or other local shipping processes.

These procedures may affect the actual shipping time, and the processing time involved is generally outside the direct control of Smithpick.

If a package is delayed due to local inspections, shipping restrictions, address issues, or other special circumstances, we will assist in reviewing the available shipping information.

Customers may contact customer@smithpick.com and provide their order number and relevant information so that we can further review the situation.

9. Shipping Delays

Although Smithpick will make reasonable efforts to process orders and arrange shipping according to the normal schedule, certain shipping delays may be caused by factors beyond our control.

Examples include:

  • Severe weather;

  • Natural disasters;

  • Changes to international shipping routes;

  • Local transportation or delivery issues;

  • Customs inspections;

  • Holidays;

  • Congestion within shipping networks;

  • Unforeseen logistics events;

  • Issues with the delivery address;

  • Other circumstances beyond normal operational control.

In such circumstances, the estimated shipping time may be extended.

If the shipping status has not been updated for an extended period, customers may contact Smithpick at customer@smithpick.com and provide the relevant order information. We will review the available shipping status based on the specific circumstances.

10. Package Receipt and Inspection

After receiving a package, customers are encouraged to inspect the outer packaging and the general condition of the products as soon as possible.

If the package has obvious external damage, customers should take note of the condition at the time of receipt whenever possible and contact Smithpick promptly after discovering the issue.

If a product has obvious damage caused during transportation, customers may submit a corresponding request under the website’s Return Policy and provide the necessary order information and details regarding the condition of the product in accordance with the applicable procedure.

Please refer to the latest Return Policy published on the Smithpick website for detailed return requirements.

11. Undeliverable Packages or Incorrect Addresses

If a package cannot be delivered normally because the delivery address is incorrect, incomplete, unrecognizable, or contains other issues related to information provided by the customer, delivery delays or package returns may occur.

Customers should therefore carefully verify their delivery information before submitting an order.

If you discover that the delivery address on your order is incorrect, please contact customer@smithpick.com as soon as possible. We will determine whether the address can still be modified based on the current processing status of the order.

Once an order has entered the shipping stage, it may no longer be possible to modify the delivery address.

12. Shipping Policy Updates

Smithpick may make appropriate adjustments to this Shipping Policy based on global shipping conditions, logistics arrangements, and actual operational circumstances.

If the Shipping Policy is updated, the latest version will be published on www.smithpick.com.

Customers may review the latest Shipping Policy published on the website before placing an order to understand the currently applicable handling time, shipping time, shipping methods, and shipping fee rules.

13. Special Notice Regarding Shipping Fees

Smithpick currently offers only two shipping methods: Standard Shipping and Free Shipping.

Standard Shipping applies to orders with a product value below $66, with a shipping fee of $8.

When the product value of an order reaches or exceeds $66, Free Shipping applies and the shipping fee is $0.

All shipping fees are calculated in United States Dollars (USD).

Smithpick does not use other complicated shipping fee calculations. Customers can determine the applicable shipping fee directly based on the product value of their order.

14. Contact Us

If you have questions regarding order dispatch, shipping time, shipping status, shipping methods, or shipping fees, you may contact Smithpick through the official email address customer@smithpick.com.

The Smithpick website, www.smithpick.com, is operated and managed by USEEMALL LTD. Conyngham Road, Manchester, England is the business and operational information address of USEEMALL LTD and is provided for relevant business information purposes only. It is not a product return address.

When contacting us regarding a shipping issue, please provide the relevant order information whenever possible so that we can accurately understand the situation and assist with further processing.

Thank you for choosing Smithpick. We will continue to pay attention to the order processing and global shipping process and hope that our clear shipping rules and straightforward information can make your shopping experience simpler and more transparent.